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Returns
Goods sold are nonreturnable and/or cancellable unless the item(s) are suspected of possessing a manufacturing defect(s). In the case of a suspected manufacturing defect, goods will be shipped to a location provided by GEFONLINE on the client’s expense. After evaluation of the component(s) in question, a full refund or replacement may be offered to the buyer if the product is determined by the OEM to qualify as a manufacturing defect.
The return shipping fee is the responsibility of the client, and the initial shipping fees from GEFONLINE are not refundable.
How do I return an item?
You may request a product return by sending an email to info@gefonline-sales.com. In your email description, please indicate the reason for the return, your contact information, including your telephone number, address, and email address.
You will receive an email from our customer service department. If your request is accepted, you will be provided with a return authorization number along with the packaging instructions for the return. Contact our customer service department via email at info@gefonline-sales.com for more information
